Terms and conditions 

All tickets to The Guards Museum at Wellington Barracks, Birdcage Walk, London SW1E 6HQ with registered charity number 278181 (the ‘Museum’) are subject to these terms and conditions. In booking a ticket, or using a ticket, regardless of whether you were the person who booked it, you understand and agree to these terms and conditions. 

All proceeds from ticket, activity and event sales are used to support the charitable objectives of the Guards Museum Trust: to tell the story of the five Regiments of Her Majesty's Foot Guards to the public and new Guards recruits; utilising our collections to give historical context, explaining the dual role of the Guards both in combat and on ceremonial duty, and highlighting their personal experiences. 

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc., whether in booking tickets online or otherwise, will be collected and used in accordance with our Privacy Policy. 

The following terms and conditions do not apply to any products listed for sale on the Museum shop website to which separate terms and conditions apply. 

These terms and conditions do not apply to any ticket purchases made via any authorised agent and you should refer to the authorised agent’s terms and conditions if you have purchased tickets via an authorised agent. 

THE GUARDS MUSEUM DOES NOT OFFER REFUNDS OR EXCHANGES ON TICKETS. 

Please note that tickets are valid for use only for the number of people, on the date and time slot, appearing on the face of your ticket.   

Tickets cannot be resold, exchanged or refunded. 

Tickets must be presented at the point of entry on the day of your visit. You must be over 18 years old to book tickets through DigiTickets. You are responsible for entering your details correctly when booking a ticket electronically. When booking a ticket through this website, in addition to agreeing to these terms and conditions, you are also agreeing to the standard terms of use of this website, which can be accessed at {insert link} 

Entrance 

There is no public right of entry into or through the Museum and it is a condition of entry that you abide by the visitor rules in these terms and conditions. The Museum reserves, at its sole and absolute discretion, the right to refuse admission and may on occasion conduct security searches to ensure the safety of visitors. If asked, you must allow our security officers to search your bags when you enter the Museum. 

Any ticket re-sold or transferred for profit or commercial gain without written permission from the Museum becomes void and the holder may be refused entry or ejected from the venue. 

Your visit to the Museum, including to any exhibition or event, is at all times subject to any notice to visitors we post on our premises and to the direction, supervision and guidance of our staff and volunteers, which may include directions in relation to health and safety. Accordingly, the Museum reserves the right to place restrictions on the volume of tickets ordered, number of places available for events and activities and timed entry into gallery spaces. 

Events and Activities 

Please ensure you have your booking confirmation e-mail with you as proof of purchase is required and ID may be requested. Supplementary correspondence will not be accepted. Please note we do not hold waiting lists or allow walk ups for events or activities that are sold out. Please contact [email protected] should you have any questions regarding this. 

Uniform Try-on: this activity takes place inside the Museum entrance.  We have a limited number of uniforms in a limited range of sizes, and we may not have one in your particular size; uniforms are adjustable, however. 

There may be a short wait for this activity on busy days. 

Museum Tours: tours will start promptly at the advertised time.  If you are late for the start of the tour, the guide won’t wait, but you can still join the tour. 

Museum General Admission: the Museum usually closes at 16:00.  If you have booked tickets for the 15:15 to 15:30 session, and arrive at 15:30, you will have up to 30 minutes in the Museum.  

Delivery 

Your Booking Reference will be sent to the email address you supplied. Please allow a couple of minutes for this to arrive, and remember to check your junk mail folder if it isn't in your inbox. Please note that we do not send printed tickets. 

Please ensure you download or print your e-ticket to bring on the day of your visit. Alternatively please present your ticket on your smartphone to staff on arrival to gain entry into your event or activity. 

Changes and Cancellation 

The Museum reserves the right to: 

(a) amend or make alterations to the published details of the event, tour or activity as shall become necessary; 

(b) cancel any ticket without notice; or 

(c) cancel any event, activity or exhibition without notice. 

In any such event, the Museum shall have no liability for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising. Our maximum liability to you shall not exceed the total amount you paid for your ticket. For the avoidance of doubt, nothing in these terms and conditions shall limit our liability to you for death, personal injury or fraud, or any other liability that cannot, as a matter of law, be excluded or limited. 

In the event that the Museum decides to cancel an event, activity, tour or a ticket, or the Museum is required to restrict or limit the number of people entering the Museum in any way, the Museum will contact you to offer one of the following options: 

(a) where possible, exchange to another date and time for the same event, tour or activity. Where tickets are exchanged for others of a higher value, you must pay the difference at the time of exchange; 

(b) exchange to another tour or activity. Where tickets are exchanged for others of a higher value, you must pay the difference at the time of exchange; or 

(d) a full refund, issued using the same method of payment that you used to purchase the tickets. 

The Museum reserves, in its absolute discretion, the right to contact you through any means available (including, but not limited to, email, phone call or registered post) depending on the information you have provided, if any, when making a booking. 

Please be aware that, if the price paid for your ticket is refunded due to a cancellation, we will not refund the amount of any donation made at the time your ticket was purchased. As a charity, the Museum cannot refund donations except in limited circumstances, such as if your donation has been made as a result of fraud or misuse or in the event of accidental duplicate transactions. 

Health and Safety 

In the interests of health and safety, you must not: 

(a) smoke anywhere in the Museum (and this prohibition extends to the use of electronic cigarettes and vaping products); 

(b) run within the Museum; 

(c) sit on any stairs; 

(d) block or obstruct entrance doors in any way; 

(e) leave any children in your care unattended, or allow them to behave antisocially; 

(f) climb on any part of the collection, or the fabric of the building including walls, monuments, barriers and columns; 

(g) disregard any safety signs or barriers put in place for public protection; 

(h) cross barriers, cordons or protective spaces in front of objects on open display; 

(i) disregard fire alarms or any directions for the evacuation of the Museum; 

(j) use any laser pointer or laser pen (a small handheld device with a power source and a laser diode emitting a very narrow coherent low-powered laser beam) for any purpose within the Museum; or 

(k) point or gesture towards people or objects within the collection using sticks, umbrellas, poles, flags or any other object. 

You must not touch any collection object on open display, except as part of our organised handling events. If you do not comply with this any part of this regulation, you may be asked to leave the Museum. 

Contact details 

Should you wish to contact the Museum regarding any completed booking, please email [email protected] or call on +44 (0)20 7414 3430.  Limited self-service options are available online, by logging in to your account.   

Liability for lost items 

You must not leave any of your property unattended at any time in the Museum, including in any outdoor areas. We reserve the right to have unattended property removed or destroyed without warning in the interests of safety and security. The Museum shall not be responsible for loss or damage to unattended property. 

Online security 

Your security is important to us. These pages are hosted on secure servers which encrypt all sensitive data. 

Amendments 

We may amend these terms and conditions from time to time and we recommend that you check the Museum website for our latest visitor information before visiting. 

Personal data 

Your activities and involvement with the Museum will result in personal data being generated. This could include: 

(a) details of your areas of interest in the Museum's collection; 

(b) your attendance at special events; 

(c) where you have asked us for information or written to us; 

(d) your visits to our websites; 

(e) images of you captured by our CCTV systems; 

(f) your use of our public wifi and our audio guides; 

(g) your purchasing history; or 

(h) how you have helped us by volunteering or by donating money or objects to us. 

Personal Data 

All Personal Data will be processed in accordance with our Privacy Policy, terms of which can be accessed here https://theguardsmuseum.com/privacy-policy/  

Third parties 

Nothing contained in these terms and conditions is intended to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any third party. 

Severance 

If any part of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of these terms and conditions. 

Governing law 

These terms and conditions are subject to the laws of England and Wales and the exclusive jurisdiction of the English courts.